Service model
Diagnostic method
A fixed sequence so path and latency work ends with artefacts your team owns—not a deck that expires when the consultant leaves.
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Scope — name the stuck hop
We begin with one decision your team cannot settle: a disputed latency path, a correlation swing after a collector change, or a hop catalogue nobody owns. Breadth stays intentionally narrow.
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Access — read-only by default
You grant temporary read access to the telemetry tool, live streams, and relevant docs. Write access to production collectors is not required for mapping or clinic work.
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Inventory — surface the contradictions
Spans, properties, path steps, and correlation rules are listed before recommendations. Synonyms and silent gaps appear here, not as a Friday surprise.
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Plan — rank by shipping impact
Fixes are ordered by how much they change decisions you make this quarter. Cosmetic renames wait behind broken step events and identity resets across hops.
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Handoff — artefacts stay with you
You leave with written definitions, QA checklists, and a walkthrough. We do not keep operating your stack unless you separately book Diagnostics Office Hours.
Ready to start?
Most teams begin with Path Telemetry Mapping. If a single latency journey already disagrees with product reality, tell us which journey and we will suggest a Latency Root-Cause Clinic instead.